Shipping & Delivery Policy (Products)
For domestic buyers, orders are shipped through registered logistic
operators.
We do not ship products out of India right now.
Orders are shipped within 10 working days or as per the delivery date
agreed at the time of order confirmation and delivering of the shipment subject
to Courier Company/post office norms.
OHOME is not liable for any delay in delivery by the courier company / postal
authorities and only guarantees to hand over the consignment to the courier
company or postal authorities within 10 working days from the date of the order
and payment or as per the delivery date agreed at the time of order
confirmation.
Delivery of all orders will be to the registered address of the buyer as per the
credit/debit card only at all times(Unless specified at the time of Order).
Ohome is in no way responsible for any damage to the order while in transit to
the buyer.
100% Purchase Protection
We are committed to ensure 100% Purchase Protection for customers by
offering genuine products, secure payments and easy returns for items shopped on
Ohome.
Payments
Ohome is using Payumoney for fast, easy and efficient secure payments. All major
credit cards are accepted.
Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified
during registration. For any issues in utilizing our services, you may contact
our helpdesk.
How the delivery charge is calculated for multiple units and some
products
The delivery fee is calculated separately when a customer orders different
products to be delivered at different locations. This is because the products
are being sourced and shipped from different warehouses.
Disclaimer
The product will be delivered for all urban areas in India serviceable by
major courier agencies. For remote/rural areas the product will be sent by local
couriers / Indian Speed Post and may take more time.
* No Deliveries on Sunday and National Holidays.
Cancellation Policy
Ohome believes in helping its customers as far as possible and has,
therefore, a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is
made within 24 hours of placing an order. However, the cancellation request will
not be entertained if the orders have been communicated to the vendors/merchants
and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same
Day Delivery category.
- No cancellations are entertained for those products that
the Ohome marketing team has obtained on special occasions like Onam, Pongal,
Diwali, Valentine’s Day etc. These are limited occasion offers and therefore
cancellations are not possible.
- In case of receipt of damaged or defective consumer
durable items and nondurable items, please report the same to our Customer
Service team. The request will, however, be entertained once the merchant has
checked and determined the same at his own end. This should be reported within 1
day of receipt of the products.
- In case you feel that the product received is not as
shown on the site or as per your expectations, you must bring it to the notice
of our customer service within 24 hours of receiving the product. The Customer
Service Team after looking into your complaint will take an appropriate
decision.
- In case of complaints regarding products that come with
a warranty from manufacturers, please refer the issue to them.
Refund Policy
Orders delivered & accepted by the customer cannot be refunded. In case
you feel the order is not as per specification, please contact our customer care
team immediately in 24hrs.
Disclaimer policy
The information contained in this website is for general information
purposes only. The information is provided by Ohome and while we endeavour to
keep the information up to date and correct, we make no representations or
warranties of any kind, express or implied, about the completeness, accuracy,
reliability, suitability or availability with respect to the website or the
information, products, services, or related graphics contained on the website
for any purpose. Any reliance you place on such information is therefore
strictly at your own risk.
In no event will we be liable for any loss or damage including without
limitation, indirect or consequential loss or damage, or any loss or damage
whatsoever arising from loss of data or profits arising out of, or in connection
with, the use of this website.
Through this website, you are able to link to other websites which are not
under the control of Ohome. We have no control over the nature, content, and
availability of those sites. The inclusion of any links does not necessarily
imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However,
Ohome takes no responsibility for, and will not be liable for, the website being
temporarily unavailable due to technical issues beyond our control.
Terms & Conditions
Welcome to our website. If you continue to browse and use this website you
are agreeing to comply with and be bound by the following terms and conditions
of use, which together with our privacy policy govern Ohome relationship with
you in relation to this website.
The term 'Ohome' or 'us' or 'we' refers to the owner of the website whose
registered office is at Ernakulam, Kerala. The term 'you' refers to the user or
viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your
general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or
guarantee as to the accuracy, timeliness, performance, completeness or
suitability of the information and materials found or offered on this website
for any particular purpose. You acknowledge that such information and materials
may contain inaccuracies or errors and we expressly exclude liability for any
such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website
is entirely at your own risk, for which we shall not be liable. It shall be your
own responsibility to ensure that any products, services or information
available through this website meet your specific requirements.
- This website contains material which is owned by or
licensed to us. This material includes, but is not limited to, the design,
layout, look, appearance and graphics. Reproduction is prohibited other than in
accordance with the copyright notice, which forms part of these terms and
conditions.
- All trademarks reproduced in this website which is not
the property of, or licensed to, the operator is acknowledged on the website.
- Unauthorised use of this website may give rise to a
claim for damages and/or be a criminal offense.
- From time to time this website may also include links to
other websites. These links are provided for your convenience to provide further
information. They do not signify that we endorse the website(s). We have no
responsibility for the content of the linked website(s).
- You may not create a link to this website from another
website or document without Ohome's prior written consent.
- Your use of this website and any dispute arising out of
such use of the website is subject to the laws of India or other regulatory
authority.